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Process Mapping

Process Mapping

Key items to note when process mapping:

http://www.bpmenterprise.com/content/c060710a.asp

- Follow Best practices and get the right people (SME) for each job.
- Get the bigger picture of the entire system instead of just discrete or departmental views. Understanding interactions. But don’t (lose) losing sight of the forest for the trees.
- Understanding the current processes in depth.
- Prioritize key things that need to be done, elements in critical path, customer delivery preference
- Get key stakeholders involved (just like a project: sponsors, change agents, actual people involved daily/doing the work etc).
The actual people involved must validate the maps and agree to the basic premise of change
Learn from their learnings.
- Define your scope, objectives and outcome of this exercise and have it approved from the stakeholders
(define performance metrics, success criteria)
- Get feedback and improve. It is many a times an iterative......


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Approximate Word Count: 1001
Approximate Pages: 5 (250 words per double-spaced page)

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