Business Intelligence Software At Cisco
1. Introduction
Implementing an Enterprise Resource Planning System in time and budget seems to be a formidable task to many experts. The size and complex nature of this popular type of information systems brings along the difficult decision whether providing the necessary resources is worth the effort. To fully achieve the benefits suggested by researchers and consultants alike, a carefully planned implementation phase is of crucial importance. How this process can become a success story will be highlighted in the following case study.
With the rise of the internet in the mid 1990s, Cisco Systems Inc. established a strong position in the market for network and communication devices such as routers and switches. Today the company is the clear market leader for network equipment with a net income of $5.6 billion in 2006 (see exhibit 1 and annual report of Cisco Systems, 2006). After it became publicly traded in 1990, Cisco faced enormous growth options which become obvious by......
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