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Global Comm-Gap

Gap Analysis: Global Communications
Global Communications implemented a strategic plan to lower costs by outsourcing call centers globally. This globalization effort has presented some issues that could have been avoided if the company would have taken a different approach, had a less aggressive CEO, considered all of the stakeholders involved, and involved all members of the senior leadership team in decision making. Now to become successful globally, Global Communications must apply public relations efforts internally and externally.
Situation Analysis
Issue and Opportunity Identification
Global Communications was focused on increasing their depreciating stock value and competing in a marketplace that had grown quickly and significantly. The senior leadership team created two plans to aggressively combat the economic situation by becoming global. The first plan, to build alliances and introduce new services has not presented any conflicts with the end-state goal and has not......


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Approximate Word Count: 1462
Approximate Pages: 6 (250 words per double-spaced page)

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