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Opposition of Managers

Hotel Managers will tend not to embrace tend not to embrace this venture for a number of reasons. Their main reason concern will be that they have very little or no control over their property or employees. This power has been taken away from managers and given to employees. This is an important decision that they believe they should be the one to make as it impacts the bottom line and it may be a reflection on them. They may feel that they can not react in the best interest of the hotel because what’s in the customer’s best interest is usually not the same as the company’s best interest. Others concerns by the managers may be:

• Fear of abuse by the customers. Customers have the right to invoke the guarantee whether or not the hotel really did anything wrong. A dishonest customer may see this as a flaw if the necessary controls are not in place and use it to their best interest
• Guarantees can send the wrong message to customers. It might......

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Approximate Word Count: 510
Approximate Pages: 3 (250 words per double-spaced page)