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An Introduction to
Operations Management

Compiled by: Yosef N

School of Graduate Studies
Unity University College

Addis Ababa
March 2008

Contents

Operations Management 1
Origins and Development 2
Craft Manufacturing 3
Mass Production 3
The modern period 4
Key Issues In Operations 5
Building Success With Operations 8
References 10

Operations Management

Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. It is also the management of resources, the distribution of goods and services to customers, and the analysis of queue systems.

APICS The Association for Operations Management also defines operations management as "the field of study that focuses on the effective planning, scheduling, use, and control of a manufacturing or service organization through the study of concepts from design engineering,......

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Approximate Word Count: 2951
Approximate Pages: 12 (250 words per double-spaced page)

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