The Difficulties Of Service Marketing
From 20th to 21st century, Service Marketing Economies have been relatively growing faster than Manufacturing Economies allover the world especially in Hong Kong. Virtually a huge number of new jobs appeared in the service industries.
Normally, marketers talk about the characteristics of a service as:
Intangible – services are performances, rather than objects, they cannot be touched, seen, tasted, felt, heard or smelled before purchased and difficult to evaluate, it is unlike a product, therefore it is hard for consumer to grasp and evaluate what they will be getting in advance. So how they obtain the services before has an impact on how they perceive it. For example, a cell phone can be touched but the telecommunications services cannot.
Inseparable – where the service consumed, where the service provided, it means that inseparability of production and consumption involves the simultaneous production and consumption. Whereas goods are first produced, then sold and the......
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Approximate Word Count: 396
Approximate Pages: 2 (250 words per double-spaced page)
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