Adr Benchmarkings
The McGraw-Hill Companies
The McGraw-Hill Companies (McGraw-Hill) is one of the world’s largest producers of textbooks, tests, and related materials, serving the elementary, secondary, and higher education markets. (Hoovers, 2008). McGraw-Hill has various ways in which an employee can resolve workplace issues, including the use of its Employee Hotline and going through the natural progression of communication with managers, supervisors, human resources and McGraw-Hill’s corporate Equal Employment Opportunity department. McGraw-Hill created another resolution avenue through its voluntary FAIR (Fast and Impartial Resolution) Program.
The FAIR Program was established in 1995, under the directive of Chief Executive Officer Joseph L. Dionne. According to Dionne, “It was time to supplement the open-door policy with a formal, in-house alternative dispute resolution program (ADR)...to develop something that settled disputes quickly, something good for morale,” (Bencivenga, 1996,......
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