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University of Phoenix Material
Individual Worksheet: Constructive Feedback (Due Week Two)
There are four guidelines for effective feedback:
1) Describe the situation or behavior
a) specifically
b) without making assumptions
c) in concrete terms, not judgments
2) Explain your reaction to the behavior, or the consequences of the behavior
a) specifically
b) related to the behavior, not the person
c) calmly
d) without exaggeration
3) Request a change (if needed)
a) realistically
b) invite discussion
4) Express the potential results of change (if needed).
a) realistically
b) specifically
Exercise #1
Read the following descriptions of situations or behavior and mark the response in each set that is most appropriate.
1) In addressing an employee who repeatedly demonstrates a large degree of disorganization
a) When you can’t find that correspondence file I requested …
b) When your filing system is so disorganized you can’t find the file I requested …
c)......

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