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Web Retailing Analysis, Amazon.Com

· What is the most important customer benefit stressed on this site?

The site stresses discounts and savings on their products, implying that shopping with Amazon will help customers get the best value for their money.
· How does the company try to create a relationship with its customers? What evidence of enhanced customer value do you see? Based on what you see, rate their success on a scale of 1 - 5.

The company’s website saves customer preferences and past purchase categories and interests, then uses this information to recommend products they may be interested in. They also show their customers’ top picks in the favored category, as well as related purchases that other clients had purchased. Customer value is evident in the fact that the website saves time and helps to narrow down favorite products for their repeat customers, while offering discounted prices. Amazon therefore gets 4/5 for relationship and value.
· If you were to rate the use of marketing concept......


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Approximate Word Count: 715
Approximate Pages: 3 (250 words per double-spaced page)

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