Student
Our people make the difference." Most grocery executives have uttered this sentence when speaking about their companies' strength in the marketplace. Whether a given chain's employees would knowingly nod their heads in agreement or roll their eyes and think "that old line again" is an open question, however.
Expert observers say it's only the chains that pay store-level employees more than lip service that have truly learned the difference good people can make. Key evidence of this knowledge is a hiring, orientation and training process that aims to turn employees into corporate assets.
In the high-turnover world of retail staffing, a chain that can keep good employees has a definite advantage in a market where service is a premium and a helpful store associate can turn a customer into a loyal customer. Chains need to learn to keep the keepers.
Human resources has to be part of a supermarket company's strategic plan, says Frank DiPasquale, vice president of training and......
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