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Introduction
In the past thirty years, the business environment changed continuously in many aspects. In the 1980s, new management practices such as Total Quality Management (TQM) emerged. In the 1990s, new market forces like deregulations, globalisation, mergers, enterprise integration and e-business generated new challenges to businesses. In the 1990s and beyond, the evolution of information and communication technology (ICT) impacted worldwide businesses in supporting new ways of working, re-engineering and enhancing enterprise information systems (EIS) (Loucopoulos, P., 2008). To respond to the changes of business environment, companies change to better satisfy customer requirements, address increasingly tough competition, improve internal processes and modify the range of products and services they offer (Jacobson, I. et al., 1995). At the same time, the integration and evolution of information technology impacted the organisations significantly. Information systems (IS) which......

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Approximate Word Count: 2362
Approximate Pages: 10 (250 words per double-spaced page)

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