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THE PRODUCTIVITY OF INFORMATION
TECHNOLOGY:
Review and Assessment
Erik Brynjolfsson
CCS TR #125
December, 1991
This research was sponsored by the MIT Center for Coordination Science, the MIT
International Financial Services Research Center, and the Sloan Foundation. Special
thanks are due Michael Dertouzos and Tom Malone for encouraging me to pursue this
topic as part of a study group at the MIT Laboratory for Computer Science. I would like
to thank Ernie Berndt, Geoffrey Brooke, and Chris Kemerer for valuable comments and
Marshall Van Alstyne and Peter Perales for excellent research assistance. Only I am
responsible for any remaining deficiencies
The Productivity of Information Technology:
Review and Assessment
Erik Brynjolfsson
Abstract
Productivity is the bottom line for any investment. The quandary of information
technology (IT) is that, despite astonishing improvements in the underlying capabilities of
the computer, its productivity has proven almost......

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Approximate Word Count: 13408
Approximate Pages: 54 (250 words per double-spaced page)

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