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The Importance of Retaining a
Strong Management Capability
A White Paper
IT OUTSOURCING
The Importance of Retaining a Strong
Management Capability
Table of Contents
Preface
You Can’t Outsource Your IT Management Problems ............................................ 2
I. IT Outsourcing Governance: The Structural Imperative .................................... 6
II. Visibility and Transparency of IT Spend and Performance ............................... 8
III. Building Relationships, Building Outcomes ................................................... 10
IV. The Allure of Offshore IT Outsourcing ............................................................ 12
V. Navigating Legal Issues and Contractual Requirements ................................ 14
Conclusion
Manage Your IT Outsourcing as a Business ....................................................... 16
Appendix A
A Structured Hierarchy of Agreements, Contracts and Services ........................ 17
Appendix......

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Approximate Word Count: 5196
Approximate Pages: 21 (250 words per double-spaced page)

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