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Cos outsourcing cross-culture grooming for staff
For HR managers in the knowledge driven technology sector, managing a young workforce and training them on cross culture issues, has emerged as a strategic differentiator.
Increasingly, for Indian companies, which are serving a diverse set of enterprises, spread across different geographies, grooming their staff on some simple and, yet, tricky culture issues, is getting increasingly institutionalised or becoming an expert outsourced option.
Dr Zareen Karani Araoz, President, Managing Across Cultures, an expert agency offering services in cross culture issues, said, "For an employee who repeatedly takes a conference call from US at 3 a.m. regularly is a major problem area, but he finds it difficult to articulate this to his client or his counterpart in the US, due to fear. In an institutionalised environment, it is easy to learn to be frank, where saying "No" is often appreciated rather than saying "Yes' and failing to deliver on......

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Approximate Word Count: 4432
Approximate Pages: 18 (250 words per double-spaced page)

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