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Help Desk Software Tools

A help desk is a resource that a majority of companies use today. Help desks are designed to provide users with information and assistance for technical support of hardware or software. Many help desks involve a support person working to assist customers to solve a problem directly or forward the problem to someone else. Often, services are provided by call centers or over the Internet. This paper will review three help desk software packages: Aegis Service Desk, which is local software, CRMdesk, which is remotely hosted, and, ReadyDesk which is completely web based.
Local help desk software is software that requires local installation on each server or every workstation. Local help desk software is good for smaller offices that do not require much maintenance. Aegis Service Desk is developed by Abacus Systems. Aegis is designed specifically for tracking general incidents and responses, clients and contacts and assets. It's suited for any company or individual that needs to......


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Approximate Word Count: 1393
Approximate Pages: 6 (250 words per double-spaced page)

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