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Village Volvo is a repair shop catering to out-of-warranty Volvos. The supporting facilities include a Butler building. This building is a prefabricated metal structure that has four work bays. Other facilities in place include an office, a waiting area, and a storage room. The waiting room is equipped with a television set, soft drinks vending machine, and comfortable chairs.
Facilitating goods are the auto parts that are used to replace worn-out and cumbersome parts. Other facilitating goods include the coffee, soft drinks, magazines and local newspapers that are provided for customers who are waiting. Information regarding the problems of a vehicle is provided by the client and it is discussed with the mechanic who will be working on the vehicle. The Customer Care Vehicle Dossier (CCVD) is another source of information; the CCVD is a continuing file on each vehicle Village Volvo services. This file helps the mechanic diagnose problems as well as provide a convenient record if a......

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Approximate Pages: 6 (250 words per double-spaced page)

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