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As an attorney for the legal department at DWI, I’ve recently received a letter from an attorney for the Kettles in our Appalachian Bell network. They are disputing $500 in 900 number charges that were placed by their 12 year old grandson without their knowledge. From my research of the public and private law implications of this matter, we will need to implement some policies in order to address future problems.
For starters, the private law directs us to the point that we could have contacted the Kettles after the first call to a 900 number. Because there had never been any activity of this nature prior, it would have been a simple courtesy just to follow up before it had the chance to get out of hand. On the public law side of things, as long as the Kettles pay their regular phone charges, we cannot disconnect service for nonpayment of the 900 number charges. Customers also have the Telephone Disclosure and Dispute Resolution Act of 1992 (TDDRA) to lean on if we do not......

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Approximate Word Count: 372
Approximate Pages: 2 (250 words per double-spaced page)

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