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 BUSINESS PROCESS MANAGEMENT

 Introduction
 For every business there is a process in place. For some businesses, there are a number of laid down processes. These processes actually form the building units of the business which is pre-requisite to end results of the business. Zairi (1997) defined a process as an approach for converting inputs into outputs. Davenport (1993) defined process as a structured, measured set of activities designed to produce a specified outcome for a particular customer or market.W e need to realize that these processes might be performed routinely by members of staff of the organisation who are also the operators, without bearing the ultimate end results in mind. The operators carry out their duties normally as expected of them. This oftentimes leads to business processes being carried out but desired end results not fully achieved and therefore little value added.
 Objectives
 When we say processes here, it is not as per systems or technology......

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Approximate Word Count: 1260
Approximate Pages: 6 (250 words per double-spaced page)

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