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ADVISORY
IT ADVISORY
Knowledge Process Outsourcing
Unlocking top-line growth by outsourcing “the core�
At a glance
• Knowledge Process Outsourcing (KPO) enables clients to unlock their top-line
growth by outsourcing their core work to locations that have a highly skilled and
relatively cheap talent pool. We consider this to be the single most important
factor that differentiates Knowledge Process Outsourcing from its predecessor,
Business Process Outsourcing (BPO).
• KPO is about “intellectual arbitrage�. This differentiates KPO from IT Outsourcing
(ITO) or Business Process Outsourcing (BPO), both of which emphasize cost
arbitrage. KPO is characterized by niche offerings, highly skilled staff and a
relatively small scale. It cuts into the traditional “core competencies� of many
organizations.
• Knowledge processes are fundamentally different from business processes, with
clear differences in process complexity, skill sets and scalability.
• There......

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