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Table of contents

Introduction 2
1. Rationale 2
2. Objectives 2
3. Research Question 2
4. Methodology 3
5. Setting and sample size 3
6. Limitations and problems 4
7. Study Design 4
Chapter 1: Literature Review 5
1.1 Definition of hospitality industry and its workforce 5
1.2 Definition of employment turnover, reasons and solutions 7
1.3 Employment turnover in hospitality industry 9
1.4 Hanoi’s hospitality and its employment turnover status 10
Chapter 2: Findings from interviews- a case study of 1911 13
2.1 Status of high staff turnover in Hanoi’s hospitality industry 13
2.2 The reasons of high turnover 15
2.3 The solutions to solve the problem of high turnover in Hospitality in Hanoi 18
Conclusion and Recommendation 19
1. Cause Analysis 19
2. Recommendation 20
3. Evaluation 21
4. Acknowledgement 21
5. Conclusion 22
Appendix 23
Appendix 1: Literature Review Bibliography 23
Appendix 2: Interviewee’s profiles and interview’s transcript 25......

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Approximate Word Count: 8305
Approximate Pages: 34 (250 words per double-spaced page)

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