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Crm-Customer Relationship Management

CRM - Customer Relationship Management

Article Index

1. CRM - Customer Relationship Management
2. CRM: What are the benefits?
3. CRM: Deciding to use CRM
4. CRM: Applying CRM principles
5. CRM: Implementing the right CRM solutions
6. CRM: Further information and useful links

Introduction

Customers are key to all businesses, regardless of size or industry.
Successful businesses build their reputation based on long term relationships with satisfied customers
Customer Relationship Management (CRM) is a business philosophy, not just a technology - understanding your customers' needs enables you to build better relationships and increase sales.
Practicing CRM helps you stay close to existing customers and win new ones.
Although a sound customer relations strategy has to come first, it can be effectively supported by technology, such as CRM software.

CRM: What are the benefits?

Excellent customer service is about being aware of customer......


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Approximate Word Count: 2184
Approximate Pages: 9 (250 words per double-spaced page)

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