Balanced Scorecard
Measuring and improving corporate information technology through the balanced scorecard
Wim Van Grembergen
Rik Van Bruggen
UFSIA (University of Antwerp)
Prinsstraat 13
B 2000 Antwerp
Belgium
Contents:
Abstract
Introduction
The BSC method
Evaluation of corporate information technology with the BSC
Applying the IT balanced scorecard
IT balanced scorecard practice
Conclusion: efficiency and effectiveness
References
Biographies
Abstract
The balanced scorecard (BSC) is a recently developed strategic management system that should allow businesses to drive their strategies based on measurement and follow-up. These measures are divided into four domains: financial achievements, customer orientation, effectiveness and efficiency of internal processes, and innovation and learning. In this article the BSC is applied to the evaluation of IT projects and the IT function as a whole. Also, the relationship with more traditional IT/IS-evaluation methods like Capital Budgeting......
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Approximate Word Count: 4255
Approximate Pages: 18 (250 words per double-spaced page)
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