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Case

Business Process Re-Engineering
In
State Bank of India
[pic]
Turnaround Management
In
Indian Bank
[pic]

Presented to:
Shobha Mam

BPR in State Bank of India

DEFINITION: By Michael Hammer
“Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed’’.

INTRODUCTION:
There is no universally accepted definition of business process re-engineering. The definition offered by Michael Hammer & Steven Station is quite often accepted in most of the organization for their business process re-engineering.
According to Michael Hammer & Steven Station, “BPR aims to improve business processes by substantially revising organizational structure and by dramatically changing the way in which the processes are......


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Approximate Word Count: 4447
Approximate Pages: 18 (250 words per double-spaced page)

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