Help Desks
Help desks must help themselves: With no relief in sight, help desks need to be given the right resources.(Industry Trend or Event)Author/s: Stannie HoltThe internal help desk has a precarious position in today's enterprise. Like Rodney Dangerfield, the help desk staff often gets no respect from its internal customers nor from executives who see them only as a cost center. But other times, like Obi-Wan Kenobi in Star Wars, they're your only hope.Insiders say that even though information technology is essential to productivity these days, minding the help desk is a thankless job whose burden will only increase over the next few years as IT's size and complexity multiplies. But there is a light at the end of the tunnel: Better-designed applications, more effective integration, and more Web interfaces could cut down on the IT clutter and therefore the help desk workload -- but not for years to come."The trend for service centers [or help desks] today is we get more and more stuff to......
View the rest of this paper...
Approximate Word Count: 770
Approximate Pages: 4 (250 words per double-spaced page)
Why should you join Frat Files?
- - It's safe, secure, and private.
- - Instant access to over 100,000 papers. New papers are added hourly.
- - Fast and reliable customer support.
Similar Essays
-
Help Desks
Help Desks. Help ... resources. Johnson said corporate leaders may not give help
desks a high priority because they do not pull in revenue. ... -
Help Desks
Help Desks. Help ... resources. Johnson said corporate leaders may not give help
desks a high priority because they do not pull in revenue. ... -
How Can Artificial Intelligence Help Us?
... to predict and diagnose heart disease D. Expert systems 1. Employee Training 2.
Wisdom Simulators 3. Industry applications E. KBS and CBR 1. Help desks 2. Law 3 ... -
College Student Views Of Unwanted Pregnancy-Content Analysis
... their paper work. The people that sit on the other two desks can also help
you if the secretary is not available. In my situation ... -
How Can Artificial Intelligence Help Us?
... decision-making strategies. KBS is finding its home at help desks by working
with telephone operators to direct calls. CBR will have ...
Frat Files
Members
Information
