Decision Making
Document-Driven DSS is a relatively new field in Decision Support. Document-Driven DSS is focused on the retrieval and management of unstructured documents. Documents can take many forms, but can be broken down into three categories: Oral, written, and video. Examples of oral documents are conversations that are transcribed; video can be news clips, or television commercials; written documents can be written reports, catalogs, letters from customers, memos, and even e-mail.
Jane Fedorowicz (1996) estimated that American businesses use store up to 1.3 trillion documents which can eat up to 50% of their floor space. Yet only 5 to 10 percent of these documents are available to managers for use in decision making. Fedorowicz defined document as a "chunk" of information.
Unfortunately documents are not standardized in a uniform pattern or structure. Managers and IT/IS people need away to correlate these documents into usable formats that can be compared and processed, as well as......
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