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REPORT ON THE MANUFACTURING SECTOR AND HOW THE IMPLEMENTATION OF TQM HAS AFFECTED ORGANIZATIONAL CHANGE AND DEVELOPMENT

Total Quality Management (TQM)
Total = Quality involves everyone and all activities in the company.
Quality = Conformance to Requirements (Meeting Customer Requirements).
Management = Quality can and must be managed.
TQM = A process for managing quality; it must be a continuous way of life; a philosophy of perpetual improvement in everything we do.
THE NEED for TQM

" The customer is the king" is truer today than ever before. As the quality of life improves, demand for better quality services and products also increases. Customers all over the world now demand that they be assured and satisfied that the product or services for which they are paying will meet their specifications and expectations and will perform as anticipated.

In this changed environment of the economy and the industry driven by the customers, the......

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Approximate Word Count: 3540
Approximate Pages: 15 (250 words per double-spaced page)

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