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Rational Models And Self Evaluation

My supervisor requested a self-evaluation in connection with an upcoming annual performance review, the self evaluation was meant to answer questions regarding
A certain customer service decision and accommodations made by me that went beyond company standard operating procedure and protocols.
Conio-caca Graphics Imaging Corporation ordered my team to perform a systems installation for a small publishing company in North Miami. The installation was to be performed according to company standards; first the hardware which included an image setter and then a "Mac Server" running OS 10 (Operating system version 10) followed by installing specialized software to interface with a desktop publishing application.
Upon completing the installation of the software and hardware, the team and the customer found the software was not functioning which effectively meant the customer at that point was, "Out of Business".
PROBLEM DEFINITION
The on-site Team defined the problem (Bazerman, Max......


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Approximate Word Count: 946
Approximate Pages: 4 (250 words per double-spaced page)

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