Elements Of Successful Organizational Diversity Management.
Why is organizational diversity important? Historically, diversity in the workplace has been
recognized as an employment equity issue. Now, however, diversity in the workplace is being
recognized as a benefit that will contribute to an organization's bottom line. Increased employee
and customer satisfaction end up as increased productivity, all of which are measurable
outcomes (Goff, 1998). Diversity goes beyond employment equity to nurturing an environment
that values the differences and maximizes the potential of all employees, one that stimulates
employee creativity and innovativeness (U.S. Merit Systems Protection Board (U.S. MSPB),
1993). To create an organizational culture that supports workforce diversity involves several
important elements. These elements include a needs analysis, administrative and management
support and commitment, education and training, culture and management systems changes and
continuous follow-up and evaluation.......
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