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Literature Review

Objective
For the articles in my Literature Review, I have chosen one objective from my research proposal. The objective that I have chosen is the following
„« To inform Pizza Hut about the value of motivation and ways to motivate its employees

Reviving staff spirit: a key to impressive service. (Customer Service).

„« Scott, Gail (Sept ¡V Oct 2001)
- Objective:
This journal article is concerned with workers in the healthcare industry, who are demoralized and dissatisfied with their jobs. The article mentions the methods that successful systems use to help their staff members reconnect with the firm¡¦s mission and vision, and bring new life and meaning to their work. The various motivational techniques mentioned that are used in this article can be applied to other industries as well.

- Tools:
The first tool is to ¡¥Raise the bar¡¦, where the workplace should demand high quality service from its staff. This will help to breed pride, professionalism, morale,......


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Approximate Word Count: 1922
Approximate Pages: 8 (250 words per double-spaced page)

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