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Computer technicians working at a call center have to deal with many types of people. Have you every wondered what kind callers technical support people have to talk to?
Techs often talk only about the worst scenarios, but most will admit that some callers are easier to deal with than others. There are three categories of unknowledgeable customers that highlight the spectrum of difficulty a technician must deal with when trying to diagnose a computer over the phone: the sheep, the inept inexpert and the inspired ignorant.
Have you ever met anyone who was afraid of computers? These people are the sheep. They live in constant fear that, if they press the wrong key at the wrong time, their computer will blow up. When a sheep calls, most of the time is spent in an attempt to calm them down. Once they are calm, they are really easy to deal with. A sheep will have kept a detailed written log of every error message that pops up. They listen very intently and do exactly as the tech......

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Approximate Word Count: 499
Approximate Pages: 2 (250 words per double-spaced page)

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