Legal Aspects Of Business In India
CASE SUMMARY
Sylvia Cooper, a business school professor was delivering an executive education seminar for 30 senior managers of a fortune 500 company. Coopers secretary sent the material that she required for the presentation on Thursday at 2pm through federal express. Cooper found that the package was missorted by federal express and had been sent to savannah, Georgia. She had a good image about FedEx and always took its example of service for excellence. Therefore, she decided to get in touch with the company herself. Even on confirming the same with the company, she did not get a satisfactory response.
Federal express supports two money back guarantees.
At the time customer notifies FedEx, you need to provide the account no if any, date of shipment, recipients name, address and zip code.
Firstly money is given back if any package is delivered even 60secs later than 10.30 am. In order to qualify for refund one must notify either by telephone or through post......
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Approximate Word Count: 7861
Approximate Pages: 32 (250 words per double-spaced page)
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