Emotional Intelligence
The term "emotional intelligence" debuted in several scientific articles written by John D. Mayer and Peter Salovey during the early 1990s. Emotional intelligence is defined as the compilation of four kinds of skills: perceiving and expressing emotions, understanding emotions, using emotions, and managing emotions.
"Emotional intelligence matters twice as much as technical and analytical skills combined for star performances," Goleman writes. "And the higher people move up in the company, the more crucial emotional intelligence becomes."
Emotional intelligence is not about "being nice." Too much niceness can indicate low confidence and assertiveness, indicating a lack of emotional intelligence. You may have witnessed the debris that certain "harmony-hungry" managers leave behind. They crave peace so much that important issues and performance problems fester far too long, sometimes to the point of no return.
The Five Pillars of Emotional Intelligence:
• Self-Awareness
People......
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