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Call Center

Working with your new boss
Your new boss will have more impact than anyone else over whether you succeed or fail. Your boss establishes benchmarks for your success, interprets your actions for other key players, and controls resources you need. Building a productive working relationship with him or her while you establish your mandate and negotiate for resources is a clear early priority.
Defining your goals
When you think about working with your new boss, keep the following goals in mind:
• Clarify mutual expectations early. Begin managing expectations right away. You are in trouble if your boss expects you to fix things fast when you know that the business has serious structural problems. So it is wise to get bad news on the table early and to lower unrealistic expectations. Be careful to assess your new organization's capacity for change before making ironclad commitments to your new boss.
• Secure commitments for the resources you need. In conjunction with establishing......


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Approximate Word Count: 1163
Approximate Pages: 5 (250 words per double-spaced page)

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