Patient Flow In Waiting Room
Patient Flow in Waiting Room
Haik Janoian
MGT/554 – Operations Management
University of Phoenix
Group PA04MBA10
April 5, 2006
Patient Flow in Waiting Room
Healthcare clinics are under a great deal of pressure to reduce costs and improve quality of service. In recent years, healthcare organizations have concentrated on preventive medicine practices and have tried to reduce the length of time that patients stay in a hospital. Outpatient services have gradually become an essential component of healthcare. Organizations that cannot make their outpatient component cost-effective are finding themselves financially burdened in this ever-changing industry (Caldwell, 2005).
Patient waiting times and waiting-room congestion in outpatient settings are two challenges facing the healthcare industry. Survey results indicate that excessive waiting time is often the major reason for patients' dissatisfaction with outpatient services. Waiting times of 10 to 15 minutes are......
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Approximate Word Count: 1769
Approximate Pages: 8 (250 words per double-spaced page)
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