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BEST of the BEST
Insights from Leading Global & Indian Organisations

Research Paper

Submitted by

Balaji Ganapathy
Rajasree R

TATA Consultancy Services Ltd.
Corporate Learning Centre, Trivandrum

Contents

1.0 Introduction – Who is the BEST of the BEST? 1
2.0 Criterion for Evaluation – A Closer look at TBEM 2
2.1 TBEM Criteria Purposes 2
2.2 TBEM based Business Excellence Goals 2
2.3 Core Values and Concepts 2
2.4 TBEM Framework 2
2.5 TBEM Structure & Characteristics 2
3.0 Categories & Scoring 10
3.1 Categories 10
3.2 Scoring 11
4.0 Insights from the Industry – Indian Organisations 14
4.1 Leadership – Tata Chemicals Ltd., Tata Steel, TCS 14
4.2 Strategic Planning – Tata Motors, Tata Steel, TCS 17
4.3 Customer & Market Focus – Indian Hotels, TCS 19
4.4 Measurement, Analysis & Knowledge Management 21
- Tata Honeywell Ltd., TCS
4.5 Human Resource Focus –......

View the rest of this paper...

Approximate Word Count: 13398
Approximate Pages: 54 (250 words per double-spaced page)

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