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Introduction

In the dynamic arena that is modern business, organizations are constantly on the alert to gain a competitive edge. It is those organizations that continually deliver better quality products and services than rivals that beat competition and thrive in their industry. The Six Sigma method has proven to help companies achieve this, while cutting costs and boosting performance. The best news is - this system is relevant for all business areas.

In its simplest form, Six Sigma can be defined as a measure of quality that strives for near-perfection, represented by 3.4 Defects Per Million Opportunities (DPMO), or 99.9997 percent perfect. At its most complex - Six Sigma is a comprehensive and flexible system for achieving, sustaining, and maximising business success by close understanding of customer needs, disciplined use of data, facts, and statistics, and diligent attention to managing, improving, and reinventing business processes.

The overall goal of Six Sigma......

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Approximate Word Count: 3528
Approximate Pages: 15 (250 words per double-spaced page)

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