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o Review and appraise all staff
o Hold training session in Midland – Health & Hygiene, use of products, COSHH
o Review room inspections – pros and cons
o Assign each team member individual responsibilities – having an "accountability" will give each person an achievable goal and something to feel responsible for
o Introduce incentives
o Brainstorming sessions – how a customer sees a room, customer complaints etc.
o Issue formal training
o Set targets with laundry, consumables and usage of cleaning products etc.
o Questionnaire for ideas regarding their job and its responsibilities


Responsibilities

Laundry
o Count of dirty laundry
o Count of stock levels
o Maintenance of laundry

Targets set for laundry stock used.
To check laundry is used effectively.

Cleaning Products
o Maintenance of cleaning cupboards
o Control of stock levels and appropriate use of cleaning materials

Targets set to control stock levels & wastage.

Consumables
o Correct......

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Approximate Word Count: 300
Approximate Pages: 2 (250 words per double-spaced page)

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