Organizational Heroes
ORGANIZATIONAL HEROES:
COMMUNICATING WHAT MATTERS MOST
EXECUTIVE OVERVIEW
Who are our organizational heroes? What makes an organizational hero? And why do we need heroes in the organization? We attempted to find the answers from a group of middle-level executives in Hong Kong. They were asked to identify critical incidents showing behaviors of their bosses, peers, or ordinary employees who have acted in ways perceived as being "heroic." The respondents represent a broad sample of companies in Hong Kong. They were asked to explain why they had considered these people as organizational heroes and describe the situations or conditions when these individuals had behaved heroically. Critical incidents were gathered using a story-telling method. Heroes were first broadly defined as individuals whose actions benefited other organizational members and the organization. A significant portion of the respondents selected immediate superiors as heroes. Fifty critical incidents......
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