Operations Management And Ethics
Operations Management and Ethics
There are many different definitions of operations management. One of these is "the design, operation, and improvement of the systems that create and deliver the firm's primary products and services" (Chase, Jacobs, & Aquilano, 2006). Another definition is the "management of the conversion process which transforms inputs such as raw material and labor into outputs in the form of finished goods and services" (Davis, Aquilano, & Chase, 1999). In short, this is an area that is focused on managing and improving business operations that convert inputs into outputs. This is very important to an organization because it can improve productivity and the ability to meet customer needs. This is central to building the reputation of the firm and having the ability to face competition.
In the pharmaceutical industry, there are times when an operations manager must make ethical decisions regarding the company's supply chain during a public crisis. Some of......
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