Conflict Resolution
Of course, any team dynamic becomes susceptible to conflict. Conflict is a normal factor that comes forth in the team process. If we know it is a normal part of the team process, our team must develop and anticipate conflict resolution strategies. Much has been written and studied when it comes to team conflict.
In the text Tools for Teams, two types of team conflict are cited: emotional conflict and cognitive conflict. In an emotional conflict, personal feelings can intrude on the team dynamic or goal, causing conflict among members. An emotional conflict can be defensive and personal. It is often the result of anger, personality clashes or ego. In a cognitive conflict, the motivation is depersonalized. Cognitive conflict often results from arguments about planning or ideas, with the conflict not arising from personal feelings. As a result, creativity can be a by-product of cognitive conflict. As opposed to emotional conflict, cognitive conflict can actually benefit the team in......
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