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Ing Group Case Study

In 2005, ING became the sixth largest European financial institution, based upon market value, up six positions from only one year earlier. According to ING executives, this change is a reflection of the company's success in offering innovative and low-cost customer-focused services through a variety of distribution channels, including Web services, call centers, intermediaries and branch offices.

Business need: Facing a growing number of industry regulations and increasing sophistication of its business services, ING needed to reduce the time and cost of managing employee access to information while ensuring staff could quickly respond to business change

Solution: Working with IBM Global Services, ING launched an innovative Entitlement Program powered by IBM Tivoli®, WebSphere® and eServer® technology that will help reduce costs, improve staff productivity and enhance security

Benefits: Total projected savings of €15 million (US$20 million) a year; projected 50%......


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Approximate Word Count: 1485
Approximate Pages: 6 (250 words per double-spaced page)

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