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Table of Contents

TABLE OF CONTENTS 1
LIST OF FIGURES 2
1. INTRODUCTION 3
2. WHAT IS QUALITY MANAGEMENT 3
2.1 BRIEF HISTORY OF QUALITY 4
2.2. DEFINING QUALITY 4
3. WHY FOCUS ON QUALITY 5
4. APPROACHES TO IMPROVING QUALITY 5
4.1. ASSESSING IMPROVEMENT METHODS 5
4.2. BENCHMARKING 6
4.3. QUALITY CIRCLES 7
4.4. STATISTICAL PROCESS CONTROL (SPC) 8
4.5. JUST -IN-TIME (JTI) 9
5. QUALITY STANDARDS AND EXCELLENCE 10
6. CONCLUSION 10
REFERENCES 11
BIBLIOGRAPHY 12


List of Figures

Figure 1: History of Quality 4
Figure 2: Definitions of Quality 4
Figure 3: Types of Benchmarking 6
Figure 4: Advantages and Disadvantages of Benchmarking 6
Figure 5: Benchmarking Case Study - Rank Xerox 7
Figure 6: Use of Quality Circles in Companies 8
Figure 7: Explanation of a Control Chart 9
Figure 8: Toyota and Just-In-Time 10


In a world where technology is rapidly increasing, the globalisation of markets, availability of goods and services from the Internet and the......

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Approximate Word Count: 2560
Approximate Pages: 11 (250 words per double-spaced page)

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