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The Increasing Application of Scientific Management Principles Of Work
Organisations To Services Is, Despite Its Limitations, Inevitable and
Irreversible.



I Introduction

From the outset of this essay it is necessary to define the basic principles of
Scientific Management in order for the statement to be fully understood and why
if at all such a practice is ‘inevitable' and indeed ‘irreversible' within a
service industry context.

The underlying belief that scientific management, or rationalisation= , is able
to provide the basis for separating management from the execution of work. ‘The
rationalisation of work has the effect of transferring functions of planning,
allocation and co-ordination to managers, whilst reinforcing the managerial
monopoly of decision-making, motivation and control'. Hales (1994).

Taylor (1856-1915) has been referred to as the father of Scientific Management.
He believed that management, not labour, was the cause of and potential solution
to problems......

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Approximate Word Count: 1903
Approximate Pages: 8 (250 words per double-spaced page)

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